Cottage Rental Welcome Book – Sapphire Shores

VACATION RENTAL PROPERTY MANAGEMENT COMPANY

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WELCOME TO SAPPHIRE SHORES

325 Lakewood Ave
Crystal Beach ON
L0S 1B0

Text - Property Picture

Thank You for Choosing to Stay with Us

We take great care to make sure you have everything you need. If something is amiss, please inform us immediately so we can do whatever is needed to make your stay more comfortable.

REMEMBER, IF WE DON’T KNOW ABOUT IT, WE CAN’T MAKE IT BETTER.

We thank you in advance for respecting the neighbours and caring for the property while you enjoy it.

If you need to reach us, please call 1-855-300-4476 or email: info@holidayhomespm.com

Have a great vacation!

Amanda & Mike

Text - Welcome Message

WiFi

Wifi Network: Sapphire Shores

Password: Sapphire123!

The modem is located in the front closet to the left of the TV. If you experience any connectivity issues, please do not reset the modem. Try unplugging the unit and plugging it back in to have it reset itself and try again in a few minutes.

Accordian - WiFi

Property Information

PARKING: Parking is available for up to three (3) cars. During summer, if you want to park on the street, you will have to pay at the meter. During winter, overnight street parking is not allowed.

FUSE BOX/BREAKER PANEL: The panel is located in the front closet.

SMOKING: Our home is a non-smoking which includes cigarettes, cannabis and vaping. Due to possible allergies of future vacationers, we ask you please smoke/vape outside of the property and ensure you clean up all debris and paraphernalia. If we find there was smoking or vaping of any substance inside the property during your stay, there will be an additional $250 clean up fee.

PETS: This home is a pet-free home. If you have brought a pet without approval, you will be asked to leave, forfeiting all monies paid and you will be charged an additional $500 plus any applicable taxes. In the event we are notified of an unauthorized pet after your departure the $500 plus applicable taxes will apply.

TV: Smart TV – with Samsung Plus. Netflix login is 325lakewood@gmail.com (Pswd - Cryst4lB3ach!) Your own account is needed for other streaming services

BBQ: The BBQ runs on propane. We endeavour to maintain the propane. However, the propane tank may not have fuel left from a previous guest. If you find there is no more propane, please take the tank to the local gas station for filling. Once done, send us a copy of the receipt and we will reimburse you.
If you swapped out the propane tank on the BBQ, please let us know so we can refill the empty one for future guests.

Departure Instructions

Upon Departure/Check-Out

Check out is at 10:00 am on your scheduled departure date. Unless you have paid for and/or made specific arrangements for a late departure, please do not extend your stay. Housekeeping will arrive shortly after your departure and is on a tight timeline to prepare the home for our next guests. This could result in an extra charge of $50/half hour.

We greatly appreciate your assistance and cooperation!

Thank you for staying with us and have a safe trip home.

Departure checklist:

Text Sapphire to 416-543-4503 to inform us of your check out.

Please have a member of your travel group perform a thorough check of the home to ensure no personal belongings are left behind.

Before you leave, we would appreciate it if you could start a load of towels. Avoid washing colours with whites.

Before you leave, DO NOT strip or make the beds.

All food and beverages must be removed from all cabinets, fridges and freezers.

Please clean and put away any used dishes, pots/pans, cutlery, etc.

Load and start the dishwasher.

Please ensure all windows and doors are closed and in the locked position upon departure.

If you swapped the propane tank for the BBQ please let us know so we can refill for future guests

Place all garbage in the designated bins.

Garbage/Recycling

GARBAGE/RECYCLING:

Garbage Day: Monday

Specifics: Garbage bins are located at the side of the cottage.

When disposing of garbage, please make sure lids are on firmly at all times to prevent racoons and other animals from accessing the garbage. They are cute but leave a big mess. Garbage is to be removed from inside the property at departure.

Blue Box: items include plastic, glass, cans and drink containers

Grey box: items include paper, cardboard and plastic bags

If there isn’t a grey bin, please sort your garbage into two different blue bins.

If you are here on garbage day (Monday), please take the garbage to the boulevard for pick up. The garbage is not to be put out before 8:00 pm on Sunday and before 7:00 am on Monday. You are allowed one (1) bag of garbage and as much recycling as desired. If you wish to put out more garbage, garbage tags are available for $2 at Crystal Mart at 74 Queen’s Circle.

Accordian - Property Information

Door Lock Instructions

Following is the operation instructions about how to use the Access Code.

Note: Press the [SCHLAGE] oval button to turn on the keypad backlight if necessary.

USING THE 10-DIGIT ACCESS CODE TO UNLOCK:
1. Enter the above 10-digit Access Code. Each digit must be entered within 10 seconds.
2. After hearing the ascending tone and while the [SCHLAGE] oval button flashing green light, please turn the lock knob within 5 seconds to unlock the door.

CREATE YOUR OWN 3 - 6 DIGIT PERSONALIZED CODE:
1. Choose a 3-6 digit Personalized Code to use during your stay.
2. Enter the above 10-digit Access Code.
3. After hearing the ascending tone and while the [SCHLAGE] oval button flashing green light, immediately (within 10 seconds) press the [SCHLAGE] oval button and key-in the 3-6 digit Personalized Code of your choice, then press the [SCHLAGE] oval button to finalize your own Personalized code.
Note:
a. Each digit must be entered within 10 seconds.
b. If your Personalized Code has been used by other user, you will hear the descending tone and see the [SCHLAGE] oval button flashing red. In this case, please try a new Personalized Code.

USING YOUR OWN PERSONALIZED CODE TO UNLOCK:
1). Enter your own Personalized Code. Each digit must be entered within 10 seconds.
2). Press the [SCHLAGE] oval button.
3). After hearing the ascending tone and while the [SCHLAGE] oval button flashing green light, please turn the lock knob within 5 seconds to unlock the door.

LOCK THE DOOR:
1. Press the [SCHLAGE] oval button.
2. After hearing the ascending tone and while the [SCHLAGE] oval button flashing green light, please turn the lock knob within 5 seconds to lock the door.

eRental Door Lock Instructions

Emergency Contact Numbers

Emergency: 911

Poison Control Centre: 1(800) 268-9017

Closet Emergency Depts:

Greater Niagara General: 546 Portage Rd, Niagara Falls

St. Catharines General: 1200 Fourth Ave, St. Catharines

Welland County General: 65 Third St, Welland

Urgent Care Centre:

Douglas Memorial Hospital Urgent Care Centre

230 Bertie St. Fort Erie, (905) 378-4647

Walk-In Clinic:

Primary Care Niagara: 660 Garrison Rd.

(905) 732-4451 Open Monday to Friday

Fort Erie Police: (905) 688-4111

Fort Erie Fire Dept: (905) 871-1600 x 2886

Holiday Homes: 1(855) 300-4476

Email: info@HolidayHomesPM.com

Beach Rules

Bay Beach Rules

Guest Rules & By-Laws

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Safety & Security

For your safety please review the fire plans located behind inside each bedroom. This will show you the location of the fire extinguisher(s) (one on each floor), the Carbon Monoxide and Smoke detectors (all bedrooms are equipped with a smoke alarm).

Once you have checked into the property, you are responsible to ensure your belongings are secured within the property while you are not there. Doors and windows must be locked at all times when you are not present. A quick check of windows and doors is recommended upon departure.

Netflix Logout

How to log out of Netflix everywhere on desktop and mobile

1. Open the Netflix app

2. Choose your profile (if there are multiple users on the account)

3. Click your profile icon in the top-right corner of the screen

4. Click Account

5. Click Manage Access and Devices

From there, you'll be able to see any device with access to your Netflix account, as well as who recently watched something, when and where. If anything looks unfamiliar or suspicious, you can click Sign Out to revoke access.

Accordian - Property Information Company

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