Cancellations & Refund Policies

Cancellations and Refunds

Booking Fee:  There is a three (3) per cent booking fee for each reservation.  The booking fee is non-refundable.

Cancellation Policy & Changing a Booking:

The Guest may cancel for any reason up to 30 days before the reservation commences, and receive a refund less an administration fee of $150 (plus HST).

If the cancellation request is within 30 days from the start of the rental period, a cancellation can only be made in accordance with the terms below:

• If the period of rental can be re-booked, a refund for the period re-rented, less an administration fee of $150 (plus HST) will be issued.
• If any part of the rental period cannot be re-booked, the Guest will forfeit all monies paid for that period.

Once a reservation has been accepted by The Agent the reservation can only be changed to another vacation rental property by treating the original reservation as a cancellation.

If a government lockdown occurs and short term rentals are banned outright for the dates of the Guest’s stay and the ban does not allow the Agent/Owner to honour bookings made, the booking will be cancelled and monies paid will be refunded less an administration fee of $150 (plus HST).

If the Guest booked via an On-line Travel Agency (OTA) such as Vrbo/HomeAway, Airbnb or TripAdvisor, than the OTAs’ cancellation policy at the time of booking applies and supersedes the above except for the charges related to a government lockdown.

Reservation dates for the same property may be changed providing the property is available for the new dates and The Owner is agreeable to the change.

Refunds

If a breakdown should occur to fundamental elements such as water systems, plumbing and electrical systems, and major appliances such as stove or refrigerator, every effort will be made to repair or replace, or an appropriate refund will be made for the inconvenience caused. This does not apply to system breakdown caused by misuse, such as plumbing blockages caused by inappropriate use of sanitary facilities.

The Owner is not liable, nor will provide a refund, for any stoppage of electrical services caused by extreme weather or other circumstances beyond his control.   Similarly, there will be no refunds for inclement weather, changes in water levels, conditions at neighbouring properties, or any nuisance afforded by the natural elements of vacation rental living such as flying insects or the animal population.